Shipping & Delivery

• Shipping & Delivery

Your order will be dispatched within 1 business day and will arrive within estimated delivery time depending on the destination and shipping method. We will do our best to ship your order as soon as possible. You can choose two types of Shipping method, Standard or Express.

Customers have to provide exact and correct addresses. URBAN LAYER will not be held responsible for any problems caused by the wrong shipping address given by customers. Any changes are not available once the order is dispatched.

All shipping costs are NON-refundable once a parcel has been dispatched. You will get a refund on the price of the product only when it is confirmed to be defective. The shipping cost is not included in the refund amount. Please refer to Refund Policy for more information.

If an unsuccessful delivery attempt is made, a courier company will leave you a notice by email or phone. Please contact them as soon as possible. A package will be held in courier office for a certain period and then it can be returned or discarded. URBAN LAYER will not refund shipping cost for a delay or return, if a customer don't answer or don't provide a proper information for shipping to courier company. 

URBAN LAYER is not responsible for lost or stolen packages after the packages are delivered to the address provided by customers. 

• Standard Shipping - Airmail (K-packet)

K-packet is a type of Airmail. If you choose Standard Shipping, we will send your order by K-packet. 

Standard Shipping is free from 2 pairs order. If you order 1 pair, the shipping fee will be $3.5.

As it is an international long-distance transportation, Standard Shipping usually takes around 3-5 weeks. However, shipping can take more depending on the country and transportation process. Please wait patiently.

You can track your order via the link : www.17track.net

Standard shipping is available for United States, Canada, Germany, United Kingdom, Italy, Luxembourg, France, Spain, Belgium, Denmark, Vatican City, Hungary, San Marino, Switzerland, Malaysia, Vietnam, Thailand, Philippines, Taiwan, Singapore, Japan, Brazil.       

• Express Shipping - Fedex, DHL, EMS, UPS

If you choose Express Shipping, we will send your order by DHL, EMS, Fedex, and UPS.

Express Shipping takes 3-7 business days. However, specific shipping time differs depending on the country and transportation process. It can be longer depending on the different status of international logistics.

Express Shipping companies will differ from country to country. We will send your orders by the best company to your country. 

Express shipping varies according to the total price of your order and country. Free Express Shipping on over $100 orders! Please refer to the information below to calculate your shipping fee.

You can track your order via the link : www.17track.net

Shipments delivered to points outside the Express shipping company’s primary service areas are assessed an Extended Delivery Area Charge.

$28 Extended Delivery Charge will be added to the existing shipping cost, if the shipping address is not in a primary delivery service area.

A customer who corresponds to this case will receive a notice message, and the shipment is made after this extra charge is paid.

Please understand the extended delivery areas are not noticed in advance. We can check it after getting shipping address information.

Usually the extended delivery areas are in these countries: Canada, Spain, Turkey, Ukraine, Venezuela, Colombia, Peru, Chile, Greece, Countries in Central America, South America, and Africa.

 ※ Notice about New EU VAT Rule to European customers

From July 1st, 2021, all orders shipped to the EU are subject to VAT(Value Added Tax) regardless of their value. 

Customers are responsible for Customs & Duties, so you need to pay for customs fees and taxes.

Shipping company will collect customs fee and taxes, so they will ask you to pay customs fee and taxes before delivering your order.

If you will not pay customs fee and taxes, you cannot receive your order. Also, if you pay them late, shipping can be delayed.

Urban Layer will not pay customs fee and taxes.

If a package is returned because of unpaid customs fee and taxes, we will refund your payment except shipping fee and returning shipping fee.

If a package is discarded because of unpaid customs fee and taxes, refund will not be possible.

To proceed with your order, please agree that you are responsible for customs fees and taxes and pay them as soon as possible.

For more information, please visit this link. https://ec.europa.eu/taxation_customs/business/vat/vat-e-commerce_en

       ※ Notice about High Taxes to Brazil Customers

In Brazil, you might have to pay high taxes to get your order.

Customers are responsible for Customs & Duties, so you need to pay for customs fees and taxes.

Shipping company will collect customs fee and taxes, so they will ask you to pay customs fee and taxes before delivering your order.

If you will not pay customs fee and taxes, you cannot receive your order. Also, if you pay them late, shipping can be delayed.

URBAN LAYER is not responsible for customs fee and taxes.

If a package is returned because of unpaid customs fee and taxes, we will refund your payment except shipping fee and returning shipping fee.

If a package is discarded because of unpaid customs fee and taxes, refund will not be possible.

To proceed with your order, please agree that you are responsible for customs fees and taxes and pay them as soon as possible.

      ※ Notice about High Taxes to India Customers

In lndia, you might have to pay high taxes to get your order.

Customers are responsible for Customs & Duties, so you need to pay for customs fees and taxes.

Shipping company will collect customs fee and taxes, so they will ask you to pay customs fee and taxes before delivering your order.

If you will not pay customs fee and taxes, you cannot receive your order. Also, if you pay them late, shipping can be delayed.

URBAN LAYER is not responsible for customs fee and taxes.

If a package is returned because of unpaid customs fee and taxes, we will refund your payment except shipping fee and returning shipping fee.

If a package is discarded because of unpaid customs fee and taxes, refund will not be possible.

To proceed with your order, please agree that you are responsible for customs fees and taxes and pay them as soon as possible.

• Custom & Duties

We send your order from South Korea. You're an international customer, you are responsible for all customs and duties of your country. Customs fee & Taxes are not included in your payment when you purchase a product at Urban Layer online store. Tax can be imposed by your country's customs and  courier company can ask you to pay tax before or upon delivery. If you don't pay tax, the delivery will not be made. 

Please be aware that URBAN LAYER is not responsible for any taxes and duties. We would advise that you contact your country's custom office for further information about custom. 

In case your order is returned to us due to Customs, a refund will be made, excluding 4-5% PayPal charge and the shipping cost. Also, the returning shipping cost will be deducted from the refund amount. If you want us to send the returned product again, you have to pay the shipping cost again.

If a package is discarded because of unpaid customs fee & taxes or customs issues, refund will not be possible.

If you have further inquires about Shipping & Delivery, feel free to contact us!