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FAQs

PACKAGE DETAILS

Our lenses are in blister packs. 2 pieces of lenses are in 1 box. 

1 piece of free lens case comes with 1 pair of lenses.

Information such as Lot Number, EXP date is on the blister pack.

 

PRODUCTS

  • What are Urban Layer lenses made of?

We use Polymacon with Silicone Hydrogel.

  • How long do lenses last?
Our lenses are yearly lenses, so you can wear them for up to 1 year. Lenses should be stored and cleaned properly. Before opening, it is ok for 5 years.
  • Where are lenses made?

South Korea

  • What if I need different colors or different powers for each eye?

Then you will order 2 boxes for each eye. Urban Layer lens comes with blister that holds 2 pieces in 1 box, so we cannot open the original package and mix color or power.

  • Wholesale & OEM order

You can make an wholesale order from 100pcs and OEM order (your own packaging) from 10,000pcs. For detailed information about wholesale & OEM order, please contact us by email. urbanlayerlens@gmail.com

 

SHIPPING

  • How long does my order take to be dispatched?

Your order will be shipped within 1-2 business days after your payment. Shipping is made from Monday through Friday, excluding Korean public holidays.

  • How long does shipping take?
Estimated delivery time is 3-7 business days by Express, and 10-20 business days by Standard. However, estimated delivery time can differ from real delivery time depending on the country and transportation process. It can be longer depending on the status of international logistics.
  • How can I track my order?

You can track your order via 'my account’ or via this link. www.17track.net

  • Do I have responsibility for Customs & Duties?   

We send your order from South Korea, so if you are an international customer, you are responsible for customs and duties of your country. We would advise that you contact your country's custom office for further information about Custom.

Please refer to the Shipping & Delivery page for more information on shipping. https://www.urbanlayerstore.com/pages/delivery-time

 

REFUND & REPLACE

  • My lenses are defective before I use them, what can I do?
Please refer to the Refund Policy. 

       https://www.urbanlayerstore.com/pages/returns-and-refund

  • What if I want to change the lenses after I receive them? 

Sorry but after it is dispatched from us, changing products is not available. 

 

ETC

  • Do you have an Offline Store?
We don’t have our official offline store abroad. We have warehouse in Seoul,South Korea 
  • Where can I contact for wholesale orders?
If you want to make a wholesale order, please send us email here. urbanlayerlens@gmail.com